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24/7 Concierge Service

Your personal assistant in China, available around the clock to ensure a seamless and worry-free journey

Peace of Mind Throughout Your Journey

Our 24/7 concierge service provides personalized assistance and problem-solving support whenever you need it, ensuring that every aspect of your China experience exceeds expectations.

Traveling in China presents unique challenges, from language barriers and cultural differences to navigating unfamiliar systems and unexpected situations. Our concierge service transforms these potential challenges into seamless experiences, with dedicated professionals available around the clock to assist with any request or concern.

Unlike standard hotel concierge services, our team combines deep local knowledge with international hospitality standards and a genuine commitment to personalized service. We understand that true luxury lies not just in exclusive access and premium amenities, but in the peace of mind that comes from knowing expert assistance is always just a call or message away.

From making last-minute restaurant reservations and arranging special experiences to solving unexpected problems and handling emergencies, our concierge team serves as your personal assistant, local expert, and problem-solver throughout your journey in China. This comprehensive support allows you to focus on enjoying your experience rather than managing logistics or worrying about potential issues.

Service Highlights

  • Availability: 24 hours a day, 7 days a week
  • Response Time: Immediate phone support, 15-minute email response
  • Communication: Phone, email, WeChat, WhatsApp
  • Languages: English, French, German, Spanish, Japanese
  • Coverage: All destinations throughout China
  • Staff: Experienced hospitality professionals
  • Emergency Support: Medical assistance, lost items, security issues
  • Personalization: Tailored to individual preferences

Comprehensive Concierge Services

How our concierge team enhances your China experience

Dining Arrangements

Secure reservations at popular restaurants, from Michelin-starred establishments to authentic local favorites. Our team provides personalized recommendations based on your preferences, dietary requirements, and desired atmosphere. We can arrange special experiences such as private dining rooms, chef's tables, or custom menus for celebrations.

Entertainment & Events

Gain access to cultural performances, sporting events, exhibitions, and exclusive experiences. We secure premium tickets, arrange VIP access, and handle all logistics. For special events like traditional festivals or limited-access performances, our local connections often provide opportunities unavailable to the general public.

Shopping Assistance

Discover the best shopping experiences tailored to your interests, from luxury boutiques to authentic local markets. Our concierge can arrange personal shopping appointments, secure limited-edition items, coordinate shipping of purchases, and provide advice on negotiation in markets. We also offer authentication services for luxury goods and antiques.

Itinerary Adjustments

Enjoy the flexibility to modify your plans as your journey unfolds. Whether you want to add a newly discovered experience, extend your stay in a favorite location, or make changes due to weather or unexpected events, our team handles all necessary adjustments to transportation, accommodations, and activities with minimal disruption.

Health & Wellness

Access medical assistance whenever needed, from routine care to emergencies. We can arrange appointments with English-speaking doctors, facilitate hospital admissions, coordinate prescription refills, and provide translation during medical consultations. We also offer recommendations for wellness services such as spas, fitness facilities, and traditional Chinese medicine experiences.

Emergency Assistance

Rest assured that help is always available in unexpected situations. Our emergency support includes assistance with lost passports or credit cards, coordination with local authorities, support during natural disasters or civil unrest, and immediate response to security concerns. We maintain relationships with embassies and international assistance organizations for comprehensive emergency support.

Special Occasions

Celebrate milestones and special moments with memorable arrangements. We can organize surprise birthday celebrations, anniversary dinners, proposal settings, or family gatherings with attention to every detail. Our team works discreetly to create personalized touches that make special occasions truly extraordinary.

Business Support

Maintain productivity while traveling with comprehensive business services. We can arrange meeting spaces, provide administrative support, coordinate document printing and delivery, and set up reliable communication channels. For business travelers, we also offer insights into local business etiquette and can facilitate introductions to relevant professional contacts.

Family Services

Travel with children becomes easier with our family-focused assistance. We can arrange childcare services, recommend age-appropriate activities, secure necessary equipment like strollers or cribs, and provide emergency support for family-specific needs. Our team understands the unique requirements of family travel and ensures that all generations enjoy their China experience.

How Our Concierge Service Works

Simple, responsive, and personalized support throughout your journey

1

Personal Introduction

Before your arrival in China, you'll be introduced to your dedicated concierge team via video call or email. This initial contact allows us to understand your preferences, expectations, and any specific requirements. Your profile is created in our system, ensuring all team members are familiar with your needs.

2

Multiple Contact Methods

Upon arrival, you'll receive a welcome package with multiple ways to reach your concierge team: a local phone with pre-programmed contacts, WeChat and WhatsApp details, email addresses, and a physical card with all contact information. Choose the communication method that's most convenient for you at any time.

3

24/7 Availability

Our concierge team operates around the clock, with seamless handovers between staff members to ensure continuous service. Whether it's a midnight restaurant reservation, an early morning flight change, or an afternoon shopping recommendation, assistance is always just a call or message away.

4

Request Handling

When you make a request, our team acknowledges it immediately and provides an estimated timeframe for completion. We handle all necessary communications, reservations, and arrangements on your behalf, keeping you updated throughout the process. Once completed, you receive confirmation with all relevant details.

5

Proactive Assistance

Beyond responding to requests, our concierge team proactively monitors your itinerary for potential issues such as weather disruptions, transportation delays, or venue closures. We suggest alternatives before problems arise and provide timely updates about special events or opportunities that match your interests.

6

Continuous Improvement

Throughout your journey, we note your preferences and feedback to continuously refine our service. Your dedicated concierge team builds a comprehensive understanding of your tastes and requirements, allowing for increasingly personalized recommendations and assistance as your trip progresses.

What Our Clients Say

Hear from travelers who have experienced our concierge services

"The concierge service was truly the highlight of our China experience. When our daughter developed a high fever at 2 AM, one call to the concierge team resulted in a doctor at our hotel room within 30 minutes. They handled translation, payment, and even picked up prescription medication. This level of care transformed what could have been a nightmare into a manageable situation."

The Anderson Family
The Anderson Family

Canada

"As a business traveler with a packed schedule, the concierge service was invaluable. They secured last-minute dinner reservations at fully-booked restaurants, arranged for document printing and delivery to my meetings, and even helped recover my laptop left in a taxi. Their responsiveness and problem-solving abilities allowed me to focus on my work rather than logistics."

Thomas Mueller
Thomas Mueller

Germany

"I wanted to surprise my wife with something special for our 25th anniversary during our Beijing stay. The concierge team went above and beyond, arranging a private dinner on the Great Wall at sunset with a traditional Chinese music performance. They handled every detail with discretion and creativity. It was a magical experience that would have been impossible to arrange on our own."

Richard Fontaine
Richard Fontaine

France

Frequently Asked Questions

Common questions about our concierge services

Basic concierge support is included in all our travel packages, providing assistance during business hours and emergency support 24/7. Our premium concierge service, offering dedicated personal assistance and enhanced services, is included in luxury packages and can be added to any itinerary for an additional fee. During your consultation, we can discuss which level of service best suits your needs and preferences.

Phone calls are answered immediately, 24 hours a day. For messages sent via email, WeChat, or WhatsApp, our standard response time is within 15 minutes, regardless of the time of day. For complex requests that require research or multiple arrangements, we'll acknowledge your request immediately and provide an estimated timeframe for completion, keeping you updated throughout the process.

While we strive to fulfill all requests, there are some limitations. We cannot arrange anything illegal or that violates local regulations. Some exclusive venues or experiences may have limited availability or require significant advance booking. During major holidays or festivals, certain services may be restricted. We always provide transparent information about what is possible and suggest alternatives when a specific request cannot be accommodated.

Our emergency response protocol ensures immediate assistance for any urgent situation. We maintain relationships with hospitals, police stations, embassies, and emergency services throughout China. In medical emergencies, we can dispatch doctors, arrange hospital admissions, and coordinate with your travel insurance. For lost documents, we facilitate replacements and necessary reports. In case of natural disasters or civil unrest, we provide safety information and evacuation assistance if needed.

You'll be assigned a primary concierge who serves as your main point of contact throughout your journey. However, as our service operates 24/7, you may interact with other team members during evening hours or when your primary concierge is assisting other clients. All team members have access to your profile and preferences, ensuring consistent service. For premium concierge clients, we provide a dedicated team of 2-3 concierges who coordinate closely to provide seamless support.

Ready for Worry-Free Travel in China?

Let our concierge team handle the details while you focus on enjoying your journey

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